“This is a breakthrough book, with new and important ideas for how to get and keep customers in your place of business. After reading it, you will be a believer…that getting and keeping customers threw treating customers as the Doctor, really brings in a clear picture of what you should be doing to keep the customers happy, it showed me something new and improved my sales. And I’m sure it will do the same for you.”
--Nelson Pugh (“Uncle Fatty”)
Salesman,
Jim McKay Chevrolet

“Curtis Cowan’s “You’re The Doctor…So Fix The Problem” is a first-rate resource for understanding the rules of customer interface. This book is a customer focused, educational and motivational commerce tool that can be used by small entrepreneurs, midsize businesses and large corporations. The essence of the message is you never get a second chance to make a first impression.”
--Louise Williams Bishop
State Representative
192nd Legislative District

“Until reading Curtis Cowan’s “You’re The Doctor…So Fix The Problem” I thought I had seen it all, particularly after my own work in providing service for 50 years in the U.S. Army, Dept. Of Commerce and Residential Real Estate Sales. His analogy of the Doctor is new, refreshing and completely apt in an examination of how to provide successful service. Readers of this book can instantly relate to personal experience (I know I did) and apply Mr. Cowan’s ideas to literally every kind of business venture.”
--Colonel Ronald T. Cyr
U.S. Army, (Retired)

“This book is both thought-provoking and practical. This a fresh approach to customer service, where new ideas are seriously needed. Any manager or executive running a customer service shop would be wise to read this book and to encourage their employees to read it.”
--Dennis Clark
Senior Business Analyst
Lumenos Health Care Enlightened

“As a young and new entrant to the customer service game, You're the Doctor... So Fix the Problem! is an indispensable tool for becoming an improved worker. Whether as a cashier or a CEO, this book is able to provide valuable information for readers to become more effective at what they do. Cowan is also able to present this material in a fun-to-read and easy-to-understand manner that creates a quite enjoyable reading experience, which is an added bonus.”
--Brian Lao
Business Major
Maryland University

“Cowan has adapted and applied sound sales psychology principles in an entertaining and practical form. Obviously a sales professional with a wide perspective, his tips and maxims are bound to help anyone who realizes that customer service is the only guarantor of customer sales.”
--Mike Jacobs
Real estate Owner

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