About the Cowan C. Kean Group

Cowan C. Kean Group specializes in the professional development of excellent customer service. As CEO of the Cowan C. Kean Group and the author of the best seller, A Fresh Approach 2 Excellent Customer Service: “You’re The Doctor…So Fix the Problem!”, Curtis provides invaluable expertise that will help industry professionals and companies throughout the world think differently when it comes to superior customer service. He covers a wide range of services from business consulting and training to formally planning the day-to-day operations for numerous businesses, such as Nordstrom, Marriott Hotel, Northwest Airline, Washington Convention Center. He has trained thousands of men and women in the States and abroad.

 

Curtis continues to work alongside his clients and employees, listening to their concerns, and understanding the needs of all participants involved in the successful operation of a company.


Your'e the Doctor...So Fix the Problem!


After years of interviewing thousands of customers and employees, many of the answers he found were both simple and profound. Curtis discovered similar operating principles of other successful businesses. In his book, he shares all of these innovative strategies and his winning principles and concepts for connecting with clients and employees that will surely satisfy and exceed the high expectations of demanding clients. Recommend to all small and medium size businesses, entrepreneur, salesperson, retail clerk, department manager, and CEO who is interested in achieving success through excellent customer service. For, individualized customer service training available, contact the Cowan C Kean Group.

Look for the Cowan C. Kean group publishing house coming soon. Publishing new works and authors.